1. Introduction
FastAI is committed to customer satisfaction regarding all services provided through our subscription plans. This Return and Refund Policy outlines our practices for handling service adjustments and cancellations. We strive for transparency and fairness in all transactions. Please read this policy carefully before subscribing.

2. Eligibility for Refunds
Refund requests are considered only if submitted within 14 days of the initial subscription date. The service must not have been fully delivered to be eligible for a refund. Partial refunds are evaluated based on service usage and completion. After 14 days, refunds are generally not available.

3. Non-Refundable Services
Once significant work or planning documents have been delivered, services are considered non-refundable. Planning sessions, consultations, and document creation are considered completed deliverables. Refunds are not issued based on user change of preference. All services are customized based on each client’s requirements.

4. Cancellation Policy
You may cancel your subscription at any time through written notification. Cancellation becomes effective at the end of the current billing cycle. No penalties or hidden charges apply for cancellations. Access to the service will continue until the end of the paid period.

5. Refund Process
Approved refunds will be issued to the original payment method used during subscription. Processing time may vary depending on your financial institution. You will receive written confirmation once the refund has been processed. We aim to complete refunds within 10 business days.

6. Modifications to Services
Clients may request changes to the selected subscription plan at any time. Adjustments are subject to approval and availability. Price differences due to upgrades or downgrades will be calculated on a prorated basis. Our goal is to offer flexibility where possible.

7. Dispute Resolution
In the event of any disagreements regarding services or refunds, we encourage open communication. Our support team will work with you to resolve issues fairly and promptly. Written communication is preferred for clarity and record-keeping purposes. We aim to ensure a respectful and solution-focused dialogue.

8. Changes to the Refund Policy
FastAI reserves the right to update this Return and Refund Policy when necessary. All updates will be posted publicly on our website. Continued use of services after updates implies acceptance of the new terms. We recommend reviewing the policy periodically for any changes.

Contact Information:
FastAI, 687 Carlaw Ave, Toronto, ON M4K 3K7, Canada
Phone: +1 427-255-7918
Email: [email protected]